Central Massachusetts Postal Customer Council |
Greater Boston District "Who Ya Gonna Call" Resources
| Key Resources | ||
| Information | Description | Names and Contacts |
Business Service Network |
Business Accounts Support initial point of contact fro all Business Account Support needs; mailings, equipment, supplies, etc. |
Eileen Trahan Manager, Business Acct. Network 617-654-5780 |
Designing Mail pieces |
Assistance in designing mail piece; questions on mailability; ACS Intelligent Mail Barcode; Assistance with manifest mailings. |
John Donovan Mailpiece Design Analyst 617/654-5323 John Powers Mailpiece Design Analyst 617/654-5068 |
Shipping & Mailing |
Postal mailing and business solutions team will provide you with subject-matter expertise to provide postal solutions for your shipping needs. |
Charles Kowalski Sr. Business Solutions Spec. 617-654-5732 Rosemary Boyle Mailing & Shipping Solutions Spec. 617-654-5298 Joanne Smith Shipping Solutions Specialist 617-654-5835 Timothy Gallagher Shipping Solutions Specialist 617-654-5339 Andrew Niederberger Business Solutions Specialist 617-654-5345 Thomas Carter Business Solutions Specialist 617-654-5993 Carol Castignoli Business Solutions Specialist 617-654-5251 Kelly O'Shea Business Solutions Specialist 617-654-5280 |
Bulk Business Mail |
Preparation of Business Mail, Mail Entry, Postage Statements |
Mary Hung Manager, BME (A) 617/654-5443 Charles Campbell Supv. Business Mail Entry 021-024 T-3 617/654-5470 Carolyn Privitera Supv. Business Mail Entry 021-024 T-2 617/654-5469 Gerald Kelley Supv. BMEU 014-017 508-793-5171 Karen Hanafin Supv. BMEU (A) 018-019 978-664-7728 |
Consumer Affairs |
Handles concerns about postal service issues for residential and small businesses. |
Joanne Killackey-Hogan Manager, Consumer Affairs 617/654-5740 |
Marketing Manager |
Managing Marketing Team and strengthening business relationships |
Wanda Santos-Dwyer Marketing Manager (A) 617-654-5728 |
Postal Customer Councils |
USPS and Business Leaders collaborate to share information. *See below for more on PCCs. |
Greater Boston Postal Customer Council http://www.bostonpcc.com Postal Customer Council of Central MA http://cma.newenglandpcc.com |
| Online Resources | ||
Information |
Description |
Website and Selection |
Domestic Prices and Fees |
Domestic prices are available in PDF (read-only) and HTML format |
Postal Explorer at http://pe.usps.com Default is HTML version "Go To PDF Version" for PDF files Downloadable Pricing Files [left column] Select desired Domestic or Intl Mail class -Or select "01/04/10 Price List" for full list of domestic postage rates |
International Prices and Fees |
General mailing information and international prices for most international services are available in PDF (read-only) and HTML. |
Postal Explorer at http://pe.usps.com Price Calculators [left column] International Mail |
Price Calculators |
Interactive Domestic and International Price Calculators are available for modeling or estimating postage costs. The Business Price Calculator computes rates for all Periodicals mail and includes a printable price log. |
Postal Explorer at http://pe.usps.com Price Calculators [left column] "Domestic" "International "Business" |
Postal Zone Charts |
Interactive zone charts are available for computing postage on zone-rated mail such as Priority Mail and Parcel Post |
Postal Explorer at http://pe.usps.com "Zone Charts" [left column] |
Postage Statement Wizard |
The Postal Wizard (PW) Web pages provide a secure way to submit a postage statement online. |
Postal Explorer at http://pe.usps.com Postage Statements "Postage Statement Wizard Forms" |
Mailing Standards |
Description |
Website and Selection |
Mail Classification and Preparation: · Domestic Mail Manual · International Mail Manual |
The Postal Explorer Web site provides up-to-the minute domestic and international mailing information. You can search or access Domestic Mail Manual 100 – A Customer’s Guide to Mailing; Domestic Mail Manual (updated monthly); the International Mail Manual (updated biweekly); Quick Service Guides; zone charts; and many other publications such as mailpiece design, Address Quality, and nonprofit eligibility are available. |
Postal Explorer at http://pe.usps.com |
Customer Support Rulings |
Customer Support Rulings clarify the meaning of certain standards in the Domestic Mail Manual. |
Postal Explorer at http://pe.usps.com Domestic Mail "Customer Support Rulings" |
Addressing Products |
Certified Vendors |
PostalOne! |
Address Quality |
This site provides information on the systems that meet the needs of business mailers with a cost-effective and efficient means of obtaining accurate address and change-of-address information electronically. |
RIBBS at http://ribbs.usps.gov [left column] "Address Quality Products" "Address Quality" |
Computerized Delivery Sequence (CDS) |
This site provides updated delivery sequence information on customer-provided address lists.. |
RIBBS at http://ribbs.usps.gov [left column] "Address Quality Products" "CDS" |
Labeling Lists |
This site provides information and order forms to subscribe to updated electronic versions of the Domestic Mail Manual labeling lists used for the sortation of mail. |
Postal Explorer at http://pe.usps.com/text/dmm300/Labeling_Lists.htm "Labeling Lists" |
Mailpiece Design |
The most basic component of any mailing is the mailpiece itself. A single mailing may consist of hundreds of mailpieces, or millions. A properly designed mailpiece qualifies for the best postage rate possible! |
Postal Explorer at http://pe.usps.com [left column] "Mailpiece Design" |
Manifest Analysis and Certification (MAC) |
This site provides publications on MAC, list of certified MAC vendors, and a list of certified MAC Gold mailers. |
RIBBS at http://ribbs.usps.gov Certifications [left column] "MAC" |
OneCodeACS |
The Intelligent Mail® barcode is the newest generation of USPS® barcode technology used to sort and track letters and flats. Intelligent Mail® barcode technology, combines the capabilities of the POSTNET barcode, the Planet Code® barcode and special services into one unique barcode. |
RIBBS at http://ribbs.usps.gov/index.cfm?page=intelligentmail |
PostalOne! |
The PostalOne!® system offers a Web-based alternative to existing manual mailing processes with an electronic suite of services designed exclusively for business mailers |
http://www.usps.com/postalone/welcome.htm "PostalOne!" |
Presort Accuracy Validation and Evaluation (PAVE) |
This site provides information about the PAVE program, publications, and electronic files, as well as PAVE conferences. |
RIBBS at http://ribbs.usps.gov "Certifications" [left column] "PAVE" |
Vendor Information |
This site provides extensive lists of vendors offering certified products and services for mail preparation including CASS products, Intelligent Mail tray labels, Confirmation services, DPV™, DSF2, FastForward®, LACSLink®, NCOALink® and Extra Service labels. |
RIBBS at http://ribbs.usps.gov/index.cfm?page=vendor "Vendor Information" |
Publications |
Description |
Website and Selection |
Federal Register |
Proposed and final rules published by the Postal Service are posted on Postal Explorer. These documents provide notice of proposed and final changes to mail preparation standards, public meetings, and other official announcements. |
Postal Explorer at http://pe.usps.com/ [left column] "Federal Register Notices" |
Postal Bulletin |
The Postal Bulletin is the official source of updates to Postal Service policies and procedures. This biweekly publication is available online and hardcopy. It includes advance notices of updates, time-sensitive instructions, and other business information. The Postal Bulletin also includes the text of revisions to the standards in the Domestic Mail Manual and the International Mail Manual. The online version is fully searchable. |
|
MailPro |
MailPro is a free bimonthly publication for mailing professionals. It contains information on current Postal Service programs and services, rates and classification, mailing success stories and industry news. |
To request MailPro mail (include current mailing label), fax or e-mail your
name, title, company name, complete delivery address and daytime phone number
to: |
Deliver Magazine DMM Advisory |
delivermagazine.com is packed with Web-exclusive multimedia content and interactive tools as well as archived stories and articles from all 23 print issues. DMM®Advisory is an electronic message board to keep those who have a shared connection in mail updated and informed on important issues. Consistency in the treatment of the classes of mail is critical to our joint business success. When the Postal Service needs to communicate a subject of interest, ranging from general to product-specific information, it uses the DMM®Advisory to keep customers informed. |
http://www.delivermagazine.com To receive the DMM®Advisory, send an e-mail to dmmadvisory@usps.com, and indicate "subscribe" in the subject line. |
Postal Facilities |
Description |
Website |
Business Mail Entry (BME) Offices |
These offices can answer questions on rates, mail preparation, mailpiece design, and mail classification. A locator lookup tool provides the address, telephone number, and fax number of each district BME office by ZIP Code. |
|
Pricing and Classification Service Center (PCSC) |
This center provides national mailers with guidance and support on mail preparation, mail piece design, rate eligibility, and issue classification decisions on proposed mailings before being presented at the Business Mail Entry units. |
Go to the left blue navigation bar and click "PCSC." |
Post Offices |
Post Offices and stations and branches provide various levels of service and customer support. A locator lookup tool provides the address and telephone number of Post Offices and postal facilities near a specific address. |
|
National Mail Service Updates |
Information on this site is provided for mailers with plant-verified drop shipments going to postal facilities that are closed or have mail entry limits because of natural disasters or severe weather conditions. |
|
Facility Access and Shipment Tracking (FAST) |
FAST is an electronic appointment scheduling system that replaced Drop Shipment Appointment System (DSAS). Includes information on Network Distribution Centers (NDC’s). |
|
USPS Online Resources answers to frequently asked questions |
Customer Service Help is just a click away. |
http://usps.gov on bottom of page, click customer service or type this in URL: http://www.usps.com/customerservice/welcome.htm?from=home_footer&page=CustomerService |
Business Customer Gateway |
The Business Customer Gateway gives you a single, unified landing point to access the Postal Service's online business offerings. |
https://gateway.usps.com/bcg/login.htm |
Information |
Description |
Website |
Mail Service Providers |
If you are interested in using USPS Web Tools™ to improve the functionality of your site, but do not have the time or expertise to perform the integration and testing, we know someone who can help! |
http://www.usps.com/webtools/providers.htm |
International Resource Center |
Find all the shipping resources you need for your international business. Essential links. International inquiries and claims center. |
http://www.usps.com/international/intlresourcecenter.htm http://www.usps.com/insuranceclaims/intlclaims.htm |
*Postal Customer Councils (PCCs) Postal Customer Councils are made up of Postal Service leaders and business mailers who work together to promote the value of mail, address mailing concerns, and exchange ideas to maximize the benefits of the U.S. Postal Service products, programs, services, and procedures used by all businesses that touch the mail. Through regular meetings, educational programs, mailer clinics, and seminars, PCC members learn about the latest postal products and services that will help them grow their business.
